Privacy Policy

Last updated: 8 June 2026

This policy explains how Spine Plus Wellness Hub Ltd ("we", "us", "our") collects and uses your personal information when you visit spinaldecompressionessex.co.uk or contact us about treatment. We are committed to protecting your privacy and handling your data in line with the UK GDPR and the Data Protection Act 2018.

Who we are

Spine Plus Wellness Hub Ltd is the data controller responsible for your personal data.

• Company: Spine Plus Wellness Hub Limited
• Company number: 16448203 (registered in England and Wales)
• Registered office: 587 Upper Brentwood Road, Gidea Park, Essex, RM2 6LH
• Email: [email protected]
• Phone: 01708 782026

What information we collect

When you use our enquiry form or contact us, we may collect:

• Your name
• Your email address
• Your phone number
• Your preferred clinic location
• Any details you choose to include in your message, which may include information about your health or symptoms

We also collect limited, anonymous information about how visitors use the site (such as pages viewed) through privacy-first analytics that do not identify you. See our Cookie Policy for more detail.

Health information

If you tell us about your symptoms, condition, or health history, this is special category data under the UK GDPR. We only use it to respond to your enquiry, arrange a consultation, and provide care. We process this information with your explicit consent and for the provision of health treatment. We treat it with extra care and restrict access to the clinical team who need it.

How we use your information

• To respond to your enquiry and arrange a consultation or appointment
• To provide and manage your treatment
• To contact you about your enquiry or care
• To keep records we are required to hold as a healthcare provider
• To improve our website and services

Legal basis for processing

• Consent: when you submit an enquiry and when we process health information.
• Provision of health care: for treatment and clinical records.
• Legitimate interests: to respond to enquiries and run our website securely.
• Legal obligation: where we must keep records by law.

Who we share your data with

We do not sell your data. We share it only where necessary, with:

• Our form-handling provider, Lumara, which processes and delivers your enquiry to us
• Our clinical team at the relevant clinic
• Professional advisers or regulators where we are legally required to

Your enquiry form submission is delivered to us through Lumara Forms (operated by Lumara, the developer of this website) acting as a data processor on our behalf.

How long we keep your data

We keep enquiry information only as long as needed to deal with your request. Where you become a patient, we keep clinical records for the period required by healthcare record-keeping guidance. After that, we securely delete or anonymise your data.

Your rights

Under data protection law you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data, where there is no legal reason to keep it
• Restrict or object to how we use your data
• Withdraw consent at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.

Data security

We use appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access. Our website is served over a secure encrypted connection.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.